Flight Chaos: Hundreds of Flights Disrupted
The skies were tumultuous as Air India Express faced a barrage of cancellations and delays, throwing travel plans into disarray. More than 70 flights, encompassing both domestic and international routes, bore the brunt of disruptions, leaving passengers stranded and frustrated.
Urgent Advisory: Check Your Flight Status
In the wake of the widespread cancellations, Air India Express issued a crucial advisory to passengers scheduled to fly on Wednesday (May 8). Travellers were urged to diligently check the status of their flights before embarking on their journey to the airport, ensuring they are well-prepared for any unforeseen alterations to their travel itinerary.
Behind the Scenes: The Crew Conundrum
The root cause of the flight disruptions has been attributed to a sudden surge in sick reports among the airline’s cabin crew. A substantial number of crew members reported sick at the eleventh hour, triggering a domino effect of flight cancellations and delays.
Insider Insights: Cabin Crew Unrest
Amidst the chaos, murmurs emerged from within the aviation industry, shedding light on the underlying discontentment among Air India Express cabin crew members. Reports surfaced suggesting that senior crew members orchestrated a mass sick leave in protest against alleged mismanagement and disparities in treatment.
Union Uproar: Allegations of Mismanagement
The discontent among the cabin crew finds resonance in the corridors of the Air India Express Employees Union (AIXEU), a formidable force representing the interests of hundreds of cabin crew personnel. The union lamented the purported mismanagement within the airline, decrying the lack of parity in staff treatment.
Air India Express Speaks Out
In response to the mounting turmoil, Air India Express issued a statement addressing the unfolding crisis. Acknowledging the disruptive impact of the sudden crew shortage, the airline assured passengers of proactive measures to mitigate inconvenience. Expressing regret for the upheaval, Air India Express reaffirmed its commitment to delivering impeccable service standards.
Navigating Turbulence: Passenger Precautions
As the turbulence persists, passengers are advised to exercise caution and vigilance when planning their travels with Air India Express. Stay tuned for real-time updates on flight statuses and remain flexible in adapting to any unforeseen changes. Your safety and convenience remain paramount amidst the tumultuous skies of air travel uncertainty.
Will travelers of cancelled Air India Express flights get refund?
As per the spokesperson of Air India Express, “guests impacted by cancellations will be offered a full refund or complimentary rescheduling to another date.”
Angry passengers take to social media
Taking to X, several Air India Express passengers expressed their anger.
One of the users posted a video from Delhi Airport where passengers gathered in front of Air India Express counter for clarification after the airline “cancelled 3 flights to Goa, Guwahati and Srinagar last moment and refused to provide any alternatives.”
Delhi Airport Kalesh (Air India Express cancelled 3 flights to Goa, Guwahati and Srinagar last moment and refused to provide any alternatives. So,Kalesh ensued) pic.twitter.com/TdIJlMhmTt
— Ghar Ke Kalesh (@gharkekalesh) May 8, 2024
Another stranded passenger complained of no updates from the airline and customer care not answering to calls either.
@airindia It’s been almost 3 hours since the flight landed in Tashkent. Still no updates. customer care not answering call either. Can’t reach to our known ones who are on board. What kind of service are you actually providing here?
— Rijul Gupta (@RijulGUIUC) May 8, 2024
Another user asked travellers “not to book tickets in Air India Express” following the delay and cancellation of flights after crew members reported sick at the last minute and “switched off their mobile phones”.
Friends planning for travel, please don’t book ticket in #AirIndia Express because about 79 international & domestic Air India Express flights were canceled after 300 #cabin crew members reported sick at the last minute & switched off their mobile phones. May impact #Vistara also pic.twitter.com/Ma5AyDFEXH
— satyendra soni (@soni_saty) May 8, 2024
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